Pillar to post and back again

17 12 2007

My dental woes continued today, taking a massive six hours out of our day just to confirm what I’ve known all along and be sent back to the beginning of the whole sorry process again.

As I can’t drive far with my fractured collarbone still healing, the Other Half had to take a day off work to drive me to the Aberdeen Royal Infirmary’s Maxillofacial Unit, an hour’s drive from the croft.

On top of that, the appointment was for 1345, so that meant we had to have the Wee ‘Un home from nursery bang on time at 1140, eat a quick lunch, scoop the Big Lad up from school at 1230 (two hours early), and fill the Land Rover with diesel for the second time this week.

Traffic wasn’t too bad so we arrived at the ARI with 15 minutes to spare, only to discover that the Maxillofacial Unit is not signposted.

We parked in the main car park, hiked over to the main entrance and then followed a stuttering series of signs through the bowels of the hospital.

Eventually, we emerged into another carpark - on the far side of the hospital - and to our bemusement discovered we had to go back inside slightly further along, negotiate various corridors and a lift, and finally find the unit where I was informed I was five minutes late.

I dared to suggest that a map or printed directions on the appointment letter would have been useful, but received a glare that would stun a traffic cop in mirror shades at 100 paces.

After waiting for a while, I did get in to see the consultant who was very brisk and efficient, tutted about the extent of the infection and sent me off for an X-ray.

Before I left, he asked about the history of the abscess so I told him that I’d had it for two years, had had erratic dental treatment for 16 months and nothing further since April.

I told him about the headaches, vision problems, facial swelling, dizziness, diarrohea, and confusion, and about the reluctance of various GPs to do anything as it was dental, rather than medical.

The consultant said all my symptoms were indicative of a chronic, major infection (no surprise to me) and while the GPs could, perhaps, have helped managed it better, he understood why they didn’t want to treat a dental problem.

Oh, and he was gobsmacked when I told him exactly how I’d twice incised and drained the abscess myself as no one else would.

Then it was off to get an X-ray, or more correctly wait to get an X-ray.

When I was finally called by the radiographer, I didn’t realise I was about to have a very, very bad experience. I mean, how bad can an X-ray be?

As I was having a dental X-ray, this means standing with your head inside a contraption that has two sections hanging down in front of your shoulders. You bite on a piece of plastic and hold two handgrips with your hands.

It was fairly uncomfortable, especially with my sore shoulder, but I thought I could manage.

Until the radiographer turned the machine on and those two sections rotated around, pushing down hard on my shoulders. Arrghhh!

I almost fainted as the machine ground and pushed right over the exact point where my right clavicle is fractured, but with the radiographer shouting to keep still I simply hung from the handgrips and mouthpieces while my head spun.

When she came over to remove the mouth piece, she asked what was wrong and after I explained, she told me to sit down for a minute before she did the next X-ray.

This was done using a different machine and was more straightforward. Well, not so much straightforward as less painful - it turned out my mouth is the wrong shape for the mouthpiece and it kept tipping over when the radiographer tried to position it.

She finally got the X-ray she wanted and I went out to wait again while the X-rays were printed.

After that, it was back up to the Maxillofacial Unit for another very long wait with a pair of increasingly fractious boys.

Just as the Other Half and I were about to stuff the boys in the nearest rubbish bin, I was summoned by the consultant once more.

He showed me the X-rays, explaining that the main problem is my immune system has turned on one, and possibly two, of my teeth.

My body has decided my teeth are the enemy and is destroying them. Lovely.

On top of that, I have secondary infections that have spread into my palate because of the many months without antibiotics. Even more lovely.

The solution?

Referral back to my dentist for treatment. (Reading between the lines, I should not have been referred to the consultant at the ARI in the first place.)

As for treatment, that’s down to the dentist although the consultant did concede there were a few options - removal of one to three teeth, partial dentures, bridges and crowns, or if I want a proper long-term solution I could go for a dental implant.

The catch would be that I’d have to go private for the implant and that will cost thousands of pounds. (Typical NHS - cheap, short-term solutions are preferred even though it will cost more in the long run than a genuine, long-term solution.)

We finally headed off home again and arrived back at the croft at 1830 - six hours after we’d left and no further ahead with my treatment than before.

I now have to wait for the consultant to write a letter to my dentist (not until the New Year as he’s busy and there’s Christmas to consider), then wait for the surgery to fit me in. More waiting, more pain and an infection that will continue to grow.

I’m left thinking, would it not have been better to incise, drain and treat the abscess back in January/February 2006, and in doing so identify the actual cause of the problem?

If that had been done, and if the NHS did proper long-term solutions to health problems, then I could have had the tooth extracted, healed, had the implant done, healed, and be about to enjoy Christmas without wondering how many more months of NHS neglect I’m going to have endure.


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10 responses to “Pillar to post and back again”

18 12 2007
Lesley (00:26:33) :

You could sell that reasoning to British Rail (or whatever name they use these days)…. we had ‘leaves on the track’…. then ‘the wrong kind of snow’…. but … ‘the wrong shape of mouth’ ??? It beggars belief !

My eyes were watering on your behalf as I read that description. I hope you are feeling a bit better now… and good luck for a speedy and useful appointment asap.

18 12 2007
AussieJ (07:34:31) :

Tell the weak kneed b—–ds where to get off” Stoney. Use your writing skills and go public with this disgusting story of mistreatment and/or no treatment.

I am utterly appalled at your terrible situation. No doubt there are many others in a similar situation in Scotland/UK, but it needs someone with your background to start the ball rolling in cleansing the so called dental profession and the NHS of this utterly disgraceful state of affairs. Bite the bullet, pun intended, Stoney and give them what for.

18 12 2007
mummys little angel (08:01:19) :

The x-ray you had done they wanted my son to have when he got a unusual mouth infection…you will know now why he screamed the place down and the x-ray was abandoned.

This is ridiculous as all that is going to happen is your dentists will say they can’t deal with it again.

Ask the consultants secretary for a copy of the letter when he does it, in case you take things further.

18 12 2007
Carol (08:33:31) :

I was in both Aberdeen city and ARI (the children’s section) yesterday - arriving slightly after you, but leaving rather earlier! Aberdeen + Xmas doesn’t = a restful day’s excursion.

That x-ray machine sounds like torture. I was wincing along with you.

18 12 2007
Karen (21:08:29) :

I can hear the screams of frustration here in the Midlands! THe only consolation I can offer regarding the lack of NHS implants is, that having heard what they actually do to you to fit implants (yikes!!!), I would choose dentures every time.

19 12 2007
Kingmagic (09:24:38) :

I,m off to my dentists tomorrow…to have the stitches removed (six) after having my tooth extracted last week.

But only having it taken out after having my gums cut and part of my jaw bone cut/shaved!

What should have been a half hour appointment turned into one hour and forty minutes of fun filled dental action!

Apparently I had the kind of tooth that refuses to be extracted that every dentist comes across rarely! Marvellous!

And to top it all off…I think it is now infected!!! Bugger!

I will be contacting you for advice on home treatment of anything dental in future.

19 12 2007
Stonehead (10:12:25) :

You have my sympathy. There’s not much worse than toothache compounded by healing wounds and infection. Ugh.

I had severely impacted wisdom teeth, with the sort of extraction problems you describe, but fortunately the company I then worked for had a senior management dental plan. That meant I had all four teeth taken out under general anaesthetic in a private hospital with one of the top maxillofacial surgeons in the UK.

While I appreciated being treated well at the time, it irks me that the UK is gradually turning into the US in terms of healthcare - if you have money and/or power you get first class treatment, if you scrimp, save and agitate you get second-class treatment, and if you’re poor and silent you get nothing (or nothing until it’s too late).

It’s not always the case, yet, but in the 14 years I’ve been in the UK there’s been a noticeable shift in the system from caring for people (most of the time) to processing customers and meeting targets.

I saw a programme on TV recently where a doctor talked about how she’d quit being a GP because there was now too much emphasis on running a business and no longer enough on caring for people. That sums it up, except that the Government’s idea of running things in a business-like way is extremely weird, dysfunctional and bureaucratic.

30 05 2008
Hospitalisations for dental abscesses double « Musings from a Stonehead (13:17:05) :

[...] Pillar to post and back again 17 December 2007 [...]

9 07 2008
Double trouble on the dental front « Musings from a Stonehead (23:01:23) :

[...] Pillar to post and back again 17 December 2007 [...]

23 07 2008
Sorry, I can’t treat you today either « Musings from a Stonehead (22:58:50) :

[...] Pillar to post and back again 17 December 2007 [...]

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